FAQ
PUBLIC TOURS
Do the tours run in bad weather?
Yes, our tours run rain, snow or sun! Please make sure you have weather appropriate clothing and an umbrella in case you need it.
I am running late, now what?
Our tours start on time (remember this is Bath!). Once the tour begins, we are unable to contact our guides. If you know that you are going to be late, please ring us at once (+44(0)7817 790268) and we will do our best to connect you with the guide – but no guarantees!
Alternatively, you can give us a call and we can try to rearrange your tour for the next available date!
Are the tours wheelchair accessible?
All of our tours are wheelchair or mobility scooter accessible. If you are a wheelchair user, it would be a great help to let us know before your tour so that we can inform the guide to plan the route while incorporating your needs!
Where should I park my car
If you are coming by car please leave plenty of time to park. Bath gets incredibly busy and we would hate for you to miss your tour due to parking problems. The nearest car parks to Abbey Churchyard are:
The Podium https://goo.gl/maps/FGozX6e4rkxAzGSR9
or Southgate https://goo.gl/maps/FGozX6e4rkxAzGSR9
Do we go inside the museums/sights?
These are city walking tours so we prioritise bringing you to sights that are in the open-air.
What is your cancellation policy?
100% of fees will be refunded if the tour is cancelled 6 days or more before your tour. 50% of the fee will be refunded if tour is cancelled within 5 days of your tour and no refund will be payable if the tour is cancelled within 24 hours of the agreed start time.
What languages do you offer?
Our public tours are all offered in English.
Where do the tours begin?
Our public tours begin and end in Abbey Churchyard in front of Bath Abbey and the entrance to the Roman Baths Museum. Look for our A board and flag. https://goo.gl/maps/GiRKtCkWsZaLgdzJ9
I am at the meeting point but I cannot see the guide?
The guide will in the centre of Abbey Churchyard. They will be wearing a blue Institute of Tourist Guiding lanyard and their Blue Badge. If you still cannot see them, please call us on +44(0)7817 790268 and we will try to direct you.
Can I bring my dog?
Dogs are always welcome so long as their owners are well behaved!